General Terms and Conditions

Subject of this Document

This document contains general terms and conditions of contracts concluded via the website, where a customer can request to purchase goods presented on that website from Palmeri GmbH (seller).

Conclusion of a Contract

A customer requests to purchase products from the seller by completing the following steps:

  • Adding one or more products to the virtual shopping cart.
  • Proceeding to the checkout-page and entering billing- and shipping-information.
  • Acknowleding the general terms and conditions by checking the corresponding checkbox on the checkout-page.
  • Selecting shipping and payment details.
  • Submitting the checkout form.
  • Optionally, in case payment via an external payment provider (for instance PayPal) has been selected: Entering payment details on the providers website and confirming the payment there.

A confirmation will then be sent to the customer along with a copy of the “General Terms and Conditions” document.

If the seller agrees to sell the requested goods to the customer, the seller will send another email to the customer stating that fact and concluding the contract. Alternatively the seller might send an email about the goods having been shipped already, which includes the agreement of the seller and therefore conclusion of the contract.

┬ęPalmeri GmbH

Right to Withdraw

The customer has the right to withdraw from contracts concluded with the seller via this website within 14 days and without the need to state a reason. This period of 14 days starts from the day on which the customer or the recipient named by him/her have received the purchased goods.

To withdraw the customer has to inform the seller about his/her intend to withdraw providing his/her name, address, e-mail address and order number. He/She can do this using

  • e-mail:
  • mail:
    Palmeri GmbH
    Kirchstetterngasse 20/31
    1160 Wien

Consequences of Withdrawal

If the customer withdraws from a contract the seller will fully refund all payments (including standard rate shipping costs but not any more expensive shipping options) made by the customer regarding that contract within 14 days of acknowledgment. For the refund the seller will use the same mean of payment the customer originally used to make the payment, unless both sides agree to a different mean.

The seller reserves the right to withhold any refunds until he has received again any already shipped goods or until the customer proves sufficiently that he/she has sent the goods back.

Upon withdrawing from a contract the customer immediately has to send or personally deliver all goods back to the seller.

The customer has to pay for the immediate costs of adequately returning the goods.

The seller reserves the right to withdraw from refunding, if the goods have been damaged by the customer while handling them in a matter that was not necessary in order to test their nature, properties and quality.

Ordering outside of the European Union

If an order is to be billed and delivered to a country outside of the EU, the Austrian VAT (Umsatzsteuer) is automatically subtracted on checkout, thus making the final price effectively cheaper than shown on the products’ pages and in the virtual shopping cart.

However, depending on the target country and the order’s total price, import taxes, customs and similar fees may apply. These are usually charged by the target country’s customs authority or, as a service, directly by the delivering company before releasing / delivering a shipment.

The seller is neither responsible for the charging nor the payment of aforementioned fees. Thus such fees will never show up during the checkout process or any invoice issued by the seller. It is the customer’s responsibility to be familiar with all extra fees and necessary procedures regarding the import of goods into the target country before placing any order.

If a customer for any reason fails to pay the fees or follow the required procedures regarding the import of an order into the target country, the aforementioned “Right to Withdraw” does not apply and the seller will not refund payments related to that order.

Place of Jurisdiction

The place of jurisdiction is Vienna, Austria.


All orders are shipped as standard rate packages unless otherwise stated. Estimated deliverytimes are:

  • Austria: 3-4 days
  • Europe: 3-10 days
  • World: 10-20 days

We also offer express shipping for an additional fee that depends on where you live. Please contact us directly at before ordering through the webshop, if you want us to use a quicker shipping option for an extra fee.

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